365gem Frequently Asked Questions

Creating a 365gem account is straightforward. Visit 365gem.net, click the registration option, and fill in your full name, mobile number (03xx format), email address, and date of birth. You will need to confirm you are 21 or older. Once your basic details are submitted, you will receive a verification code on your registered mobile number to activate the account.

365gem requires a valid Pakistani CNIC (Computerised National Identity Card) or a current passport for identity verification. You will need to upload a clear photograph of the front and back of your CNIC, or the photo page of your passport. Documents must be legible and unobstructed. KYC is mandatory before any withdrawal can be processed and is typically reviewed within 24 to 48 hours.

The minimum age to register and play on 365gem is 21 years. This is a strict requirement with no exceptions. Every account is subject to identity verification confirming the player is 21 or above. Accounts found to belong to underage individuals are immediately and permanently closed, and any deposits are returned after verification. 365gem enforces this standard to protect younger members of Pakistan's communities.

On the 365gem login page, select the 'Forgot Password' option and enter the mobile number or email address registered to your account. A reset link or verification code will be sent to your registered contact. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to the 365gem support team at [email protected] for assisted account recovery.

No. 365gem strictly permits one account per person. Duplicate accounts are a violation of the Terms and Conditions and will result in the closure of all associated accounts. If you have accidentally created more than one account, contact the 365gem support team immediately to have the duplicate removed. Bonuses and winnings generated through duplicate accounts may be voided.

To permanently close your 365gem account, contact the support team via email at [email protected] and submit a written closure request. Any remaining balance in your account will be processed for withdrawal to your registered payment method before closure, subject to completed KYC verification. Permanent account closure is different from self-exclusion — if your reason for closing is related to problem gambling, consider the self-exclusion option instead.

365gem offers a wide library of slot games from certified international game providers, covering classic three-reel slots, modern five-reel video slots, and progressive jackpot slots with large prize pools. Categories include fruit machines, adventure-themed slots, mythology-inspired titles, and high-volatility jackpot games. All slot titles on 365gem are provided by licensed game developers and are independently certified for fairness and random outcomes.

Yes, 365gem offers cricket betting markets that include Pakistan Super League (PSL) matches, international Test cricket, ODIs, and T20 competitions. During PSL season, 365gem typically features pre-match and live in-play betting markets covering match winners, top run-scorers, wicket-takers, and individual over outcomes. All cricket betting markets are updated in real time and accessible in PKR.

365gem operates under an internationally recognised gaming licence, which requires all games to use certified Random Number Generator (RNG) technology. This means every spin, card draw, and dice roll is statistically independent and unpredictable. The game providers supplying titles to 365gem are themselves licensed and subject to independent audits by recognised testing laboratories. The Return-to-Player (RTP) percentages for slot games are set by the developers and certified by the auditors — they are not adjustable by 365gem.

Yes. The 365gem platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete 365gem experience — slots, live casino, cricket betting, deposits, and withdrawals — directly through your mobile browser without downloading a separate app. The mobile interface is designed to work smoothly on the standard smartphone data connections available across Pakistan's major cities and urban areas.

365gem's live casino section features real-time table games streamed with live dealers, including multiple variants of Baccarat, Roulette, Blackjack, and Andar Bahar. Live dealer games are particularly popular with Pakistani players who prefer the social, interactive feel of a real table over automated RNG games. Minimum and maximum bet limits vary by table, allowing players to choose a game that matches their budget in PKR.

365gem operates under an internationally recognised online gaming licence. As an internationally licensed platform, 365gem is subject to the regulatory standards of its licensing jurisdiction, which include requirements around fair play, player fund protection, responsible gaming, and AML compliance. Pakistani players accessing 365gem do so under the terms of the platform's international licence. 365gem does not claim a domestic Pakistani gaming licence, as no such regulatory framework currently exists in Pakistan.

Log in to your 365gem account, go to account settings, and navigate to the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits in PKR. Once a limit is set, deposits beyond that amount are blocked until the period resets. Reducing a limit takes effect immediately, while increasing a limit includes a mandatory 24-hour cooling-off period to prevent impulsive decisions. This tool is free and available to all registered 365gem players.

365gem offers both temporary and permanent self-exclusion. Temporary self-exclusion can be set for periods ranging from 24 hours to 12 months, during which your account is disabled and all marketing communications are suspended. Permanent self-exclusion closes the account irreversibly — it cannot be reopened regardless of any future request. Both options can be activated through account settings or by contacting support at [email protected]. There are no questions asked and no waiting period.

The 365gem support team can be reached by email at [email protected]. The team is available 24 hours a day, 7 days a week, and typical response times are within 2 to 4 hours. When contacting support, include your registered email address or mobile number and a clear description of your issue to help the team resolve it as quickly as possible. Support is available in English and can assist with account issues, payment queries, technical problems, and responsible gaming requests.